Refund policy

At Chub Chub, we know that shopping for pre-loved items requires a little extra trust — and we’re here to honor that trust with honesty and care.

All our Chub Chub Verified items go through a thorough inspection and cleaning process before being listed. We share actual photos, condition notes, and any missing or replaced parts clearly on each product page so you know exactly what you’re getting.

Still, we understand things can go wrong sometimes. Here’s how we make it right 👇

✅ When Are Returns Accepted?

You can request a replacement or refund in Chub Chub Credits if:

• The item is damaged in a way that affects safety or functionality

• The item is significantly different from the pictures (e.g., wrong product/color etc), or not as described in the listing

• The item is missing critical parts that stop it from being usable

⚠️ If a replacement is available and chosen, the difference in product price (if any) will need to be paid by the buyer.

❌ What is Not Eligible for Return

We do not offer returns or refunds for:

• Minor imperfections typical of pre-loved items, such as:

  • Discoloration due to age or prior cleaning

  • Scratches or light scuff marks

  • Fabric fading 

  • Tough stains on straps, edges, or borders

  • Yellowing of nets or plastic parts

  • Small cosmetic nicks

  • Missing non-critical accessories (like toy bars, mats, decorative covers etc)

These are all normal and expected signs of use in pre-loved products and do not affect the product’s safety or functionality.

🔄 What You’ll Get: Replacement or Chub Chub Credits

We don’t issue cash refunds. Instead, we offer:

• A free replacement (if available), or

• A full refund issued as Chub Chub Credits

🟡 Chub Chub Credits:

• Credited within 5–7 working days after we receive and quality-check the returned item

• Can be used on any future order — no expiry

• Can be applied fully or partially at checkout ( Talk to our team for it )

🧾 How to Claim a Return or Replacement

To make things smooth for everyone, please follow these simple steps:

1. Record an unboxing video ( Most Critical )

• The video must clearly show the package being opened and highlight the issue

• It should be uncut and taken at the time of unboxing

2. Email us at contact@chubchub.in

Include:

• The unboxing video

• Your order ID

• A brief description of the issue

📌 Email must be sent:

• Within 3 days of delivery
  

3. Return the item

• Once your claim is approved, send the item back as we guide you (to our warehouse for Verified items, or to the seller for Direct items)

• Who pays for the return: for Chub Chub Verified items, we arrange and pay for the return pickup. For Chub Chub Direct items that are not as described or the wrong item, the seller pays the return courier. For Direct items damaged in transit, we pay the return courier. For Direct items collected by self-pickup, please check the item at handover; for faults that couldn't be seen then, you return it to the seller yourself and no courier cost applies.

📦 What Happens Next?

• We do a quick quality check once the item reaches our warehouse (within 2–3 working days)

• Once approved, Chub Chub Credits are processed within 5–7 working days

• If a replacement was requested and available, we’ll dispatch it at the earliest

🏷️ Chub Chub Direct items

Items marked Chub Chub Direct are sold by parents. We check each one from the seller's photos and details before it goes live, but we don't physically inspect or clean it.

If a Direct item arrives damaged, is not as described, or is the wrong item, tell us within 3 days of receiving it (email contact@chubchub.in with your order ID and an unboxing video or photos). We'll sort it out with the seller.

💬 Still Unsure?

We’re parents too — we get how important it is to feel good about what you buy for your little one. If you’re ever unsure about a product, its condition, or return eligibility, feel free to message us before buying.

We’re here to help 💛