Chub Chub FAQ

Seller FAQ

1. Acceptance & Rejection of Items

Q1: Do you buy items outside of Gurugram?
Currently, we accept items from Gurugram only. However, we are working on expanding our reach to more locations. Stay tuned for updates!
Q2: What types of items do you accept?
We primarily accept new or gently used baby and kids’ gear such as car seats, strollers, prams, high chairs, and infant essentials like carriers, diaper bags, walkers, swings, and rockers. If it’s something that helps parents out and is in good condition, we’re interested!
Q3: What items do you not accept?
We do not accept:
Items valued at less than ₹1000
Damaged, recalled or unsafe items
Items with torn fabric or missing parts
Items that are excessively dirty.
Strollers or bikes over 10 years old
Car seats more than 7 years old
Large furniture ( Cot, Mattress, Bunk Beds )
Items that are at the end of their lifecycle
Q4: Can my product get rejected during inspection?
Yes, your product could be rejected if it doesn't meet our quality standards or safety criteria. We always aim to ensure that we offer the best to other families!
Q5: Why are items priced under ₹1000 not accepted?
Items priced under ₹1500 don't quite align with our model, as we focus on items that offer a higher resale value and are in great condition for reuse.
Q6: Why don't you procure large items like cots?
We purchase large items like cots based on demand. If a buyer expresses interest, we coordinate directly with sellers to facilitate the purchase. Due to significant storage and shipping challenges, we do not keep these items in stock. However, we’re always happy to assist if we receive specific inquiries for such items!

2. Item Details Submission

Q1: Why do I need to fill up the form?
Filling out the form helps us gather the necessary details about your item to ensure a smooth inspection and listing process. It’s a small step that helps us serve you better!
Q2: If I have multiple products, do I need to fill out the form for all of them?
No need to fill out the form for each item! You just need to complete it once, and we’ll get in touch for the rest of the details.
Q3: Why are there additional questions for car seats?
Car seats require extra care due to safety regulations. These questions help us ensure that the item is safe for resale and hasn’t been involved in any accidents.
Q4: Why is the pre-accident status question important for car seats?
The safety of our customers' little one is our top priority! If a car seat has been involved in an accident, it may no longer be safe. This question helps us ensure the product is still reliable.
Q5: Why do you ask for the purchase or manufacturing date of items?
The manufacturing or purchase date helps us determine the age and condition of the item, ensuring it meets safety standards and is still in good shape for resale.
Q6: What if I don’t know any specific details about my item?
No worries! If you're missing details, just provide what you can, and we’ll follow up to fill in any gaps.
Q7:Do I need to clean the product before submitting the photograhs?
Cleaner items have higher payouts :)
Q8:How many photographs/product do I need to submit?
We recommend min. 3-4 clear photos: one showing the entire item, 1-2 close-up of any wear and tear, and one of any important details. The more, the merrier!

2. Details Review & Quotation

Q1: How long does it take for Chub Chub to provide the quote.
After you submit the details, our team will review them and get back to you within 48 hours to confirm and gather any additional information. Once everything is finalized, you'll receive a quote within the next 48 hours.
Q2: Why is the quotation given in a range ?
while We provide a tentative price based on the initial details shared, the actual and final price is determined after a thorough inspection of the item. The inspection helps assess the condition of the product more accurately, accounting for any cleaning efforts, weight of the item affecting shipping cost, specific repairs, which could affect the final price. This ensures that we offer a fair and precise quote based on the true condition of the item.
Q3: Can the final price be outside the initial quote.
No, the actual price would be within the range shared earlier. For e.g. if the range shared is between 2.5K - 3K, the final price would be between this range.
Q4: What if I do not agree with the quotation provided?
We strive to offer a fair and accurate price based on the condition of your product. However, if you're not satisfied with the offer, we will not proceed with the process. While we'd love to work with you, we believe it's important that both parties are on the same page regarding the price. Unfortunately, in such cases, we would have no other option but to part ways.

3. Item Collection

Q1: What is the next steps If I agree with the quoted price.
Once you agree with the estimated quote, our team will coordinate with you for item collection. You have two convenient options:

1. Drop-off at Our Center
Bring the item to our center for a physical inspection.

2. Home Inspection
Schedule a visit, and we’ll inspect the item at your place.

Choose the option that works best for you, and we’ll take care of the rest! 😊
Q2: Is the home inspection free of charge?
We charge a nominal fee of ₹199 to fairly compensate our partners for their efforts and ensure a smooth and convenient process for you. 😊
Q3: Do I need to pay the amount upfront.
Yes, in order to schedule home inspection, you will have to make an upfront payment of 199 .
Q4: Is this amount refundable?
No, this amount is not refundable.
Q5: Can my product be rejected during the inspection?
Yes, items can be rejected if they don’t meet our standards for quality, safety, or condition. We aim to only accept items that will benefit other families.
Q5: What happenes if the item is rejected.
If the item is rejected:

a. For Drop-Off at Our Center:
We’ll inform you, and you can collect the item from our center.

b. For Home Inspection:
We leave the item as it is at your location. Rest assured, we’ll always keep you informed throughout the process! 😊
Q6: What happens once the inspection is done?
Once the inspection is complete, your product will either be accepted or rejected. If accepted, we will share the final price with you. If rejected, we will communicate the reasons, and the item will not be collected by our team.

4. PickUp and Payment

Q1: What are the next steps after my item is approved for sale?
Once the inspection is done, and item is accepted, our team will make the payment and proceed with listing the item for sale.
Q2: When do I receive the payment?
You’ll receive the payment as soon as the physical inspection is completed and the item is approved. Our team processes the payment instantly to your account. 💸 .
Q3: Are there any terms and condition around payment?
Here’s how the payment process works:

For quotes above ₹1500:
A minimum payout of ₹1500 is made upfront. The remaining amount is paid once the item is sold.

For quotes below ₹1500:
The full amount is paid upfront. We ensure a seamless and transparent payment process for your convenience! 😊
Q4: What if my item is never sold?
In the rare case that an item doesn’t sell, we’ll work with you to explore other options:

a. Take the product back:
You can reclaim the item by repaying the initial amount.

b. Price adjustment:
We can reduce the price of the item to increase its chances of selling (this will impact your final payout).

Our goal is to find a new home for every item, and we actively market all products to maximize their visibility and sales potential! 😊
Q5: What if I am not okay with part payment?
We understand that you may have concerns about the partpayment. This payment structure is designed to offer immediate assurance for the item being collected. However, if you're not comfortable with this, we can discuss alternate arrangements. Our goal is to ensure both parties feel confident and satisfied with the transaction process.
Q6: How can I track the status of my item after it is put up for sale?
You will be kept informed throughout the process. Once your item is collected, we will provide regular updates on its status. You can track the progress through our customer support team as well. Once the item is sold, we will notify you immediately and ensure the remaining payment is processed. We are committed to transparent communication so you can stay updated every step of the way.
Q7: How long do you keep the product before deciding it's unsold?
We typically keep the product for up to 90 days while actively working to sell it. During this period, we make every effort to find a buyer. If the item remains unsold after this time, we will reach out to you with an update and discuss the next steps. Our goal is to ensure that your product has the best chance of being sold in a reasonable time frame.
Q8: What are my options if the product is unsold despite ChubChub's best effort?
If your product remains unsold, you have the following options:

Return the item We can return the item to you if it hasn't sold within the agreed time frame. In this case, you will have to return the amount paid to you initially. A payment of 199 will be deducted for home drop. Alternatively you can pick it up from our center.
Leave the product with us: You can choose to leave the product with us. We will try selling it at highly discounted price or, may donate it to a reputable NGO. We will keep you updated on its status.

If you have a question that isn’t covered here, please feel free to reach out to us at contact@chubchub.in – we’re here to help!