Return Policy
Buying pre-loved requires trust — and we take that very seriously.
Every Chub Chub Verified item is physically inspected, tested for functionality, and cleaned before listing. We also share actual pictures, condition notes, and any imperfections transparently so you know exactly what you’re buying.
Still, if something is genuinely wrong, we’re here to help.
✅ When Returns Are Accepted
You can request a return only if:
1. The item was damaged during transit
Damage that affects safety, structure, or core functionality (e.g., wheel broken, harness not working, frame bent).
2. You received the wrong product
Wrong model, wrong color, or incorrect product.
3. Critical parts are missing
Parts required for safe use (e.g., safety belt, main seat, wheels, structural rods).
4. The item is not as described
Significantly different from the listing photos or condition notes.
If a replacement is available, we will offer that first.
❌ When Returns Are NOT Accepted
1. Personal preference
• Didn’t like the size
• Didn’t like the color
• Changed mind after buying
• Expected it to look “new-like”
2. Normal signs of pre-loved use
These are NOT eligible for returns:
• Light scratches or scuffs
• Fading due to age
• Minor dust or small stains
• Yellowing of nets or plastic
• Loose threads
• Minor cosmetic wear
• Fabric discoloration
• Missing non-critical accessories (toy bars, mats, decorative attachments, covers, extra padding, etc.)
These are perfectly normal for pre-loved items and do not affect safety or usability.
3. Issues not shown in unboxing video
Claims without an unboxing video will be rejected.
🔄 Replacement or Chub Chub Credits
We do not issue cash refunds.
You can choose:
✔ Replacement
If an alternative product exists in a similar price range.
✔ Chub Chub Credits
If replacement is not possible.
Chub Chub Credits:
• Issued after QC of the returned item
• Valid for lifetime
• Can be used fully or partially on any future purchase
• Cannot be converted to cash
📦 Return Process (Simple Steps)
1. Record a clear, continuous unboxing video
Must show:
📦 The unopened package
🎥 The entire unboxing
⚠️ The issue clearly
✂️ No cuts or edits
Without the unboxing video, return requests cannot be accepted.
2. Email: contact@chubchub.in
Include:
• Order ID
• Unboxing video
• Description of the issue
• Photos (optional)
Must be submitted within 3 days of delivery.
3. Send the item back
Once approved:
• Item must be safely packed
• If item returns in worse condition → credits may be reduced
Who pays for the return?
• Chub Chub Verified items: we arrange and pay for the return pickup.
• Chub Chub Direct items not as described or the wrong item: the return courier is paid by the seller.
• Chub Chub Direct items damaged in transit: we pay for the return courier.
• Chub Chub Direct items collected by self-pickup: please check the item at handover. For faults that couldn't be seen then, you return it to the seller yourself; no courier cost applies.
4. After we receive it
• QC completed in 2–3 working days
• Credits issued in 5–7 working days
• Replacement dispatched (if chosen and available)
🏷️ Chub Chub Direct items
Items marked Chub Chub Direct are sold by parents. We check each one from the seller's photos and details before it goes live, but we don't physically inspect or clean it.
If a Direct item arrives damaged, is not as described, or is the wrong item, tell us within 3 days of receiving it (email contact@chubchub.in with your order ID and photos or a video). We'll sort it out with the seller.
💛 A Note from Chub Chub
We’re parents too, so we understand how important it is to feel confident about what you’re buying. If you’re unsure about fit, condition, or accessories — message us on WhatsApp before placing an order. We’ll help you choose the right item.